We're here 8am–10pm, every day
Talk to a person at SOFGO
No call centre and no scripts. Send us a message about a sofa, a bed, a delivery date or payment and the same small team that packs your order will answer you — usually the same day.
Best for order questions, fabric swatches, delivery dates and payments. Reply to any email we've sent you and it comes back here too.
Opening hours
8am – 10pm, Monday to Sunday
These hours apply every day of the year, including weekends and bank holidays. Deliveries and in-room assembly are scheduled on the same basis, so orders continue to arrive exactly as arranged.
Messages sent outside these hours are answered first thing the following morning.
What to tell us
- • The sofa or bed name and colour you're looking at
- • Left or right corner, if it's a corner sofa bed
- • Your postcode, so we can confirm delivery dates
- • Whether you want to pay in full or on delivery, where available
Answers in the meantime
Delivery windows, assembly, fabric care, returns and payment options are all written up — most questions are answered there in a minute.