Question 1

What does delivery cost?

Accepted Answer

Delivery is free to most of mainland UK — dropped at your door, or carried in and fully assembled in the room you choose. Some postcode areas have a £149 surcharge per order, upper floors without a lift cost £49–£199. We don't deliver to Northern Ireland, the Scottish islands, Caithness and the far north of Scotland (KW postcodes), the Isle of Wight, the Isle of Man, the Channel Islands or the Isles of Scilly. See /delivery for details.

Question 2

When will my sofa or bed arrive?

Accepted Answer

In-stock items are booked in for quick delivery, usually within 1–7 days. Pre-order and made-to-order items arrive in 5 to 10 weeks — the exact window is shown on each product page.

Question 3

Do you take the packaging away?

Accepted Answer

Yes, on the free assembly service we unwrap everything and take the packaging with us.

Question 4

What is a left or right corner?

Accepted Answer

Stand facing the sofa. If the long chaise section is on your left it is a left corner; if it is on your right it is a right corner. You choose this on the product page and it costs the same either way.

Question 5

What is the difference between Standard fabric and Easy Clean?

Accepted Answer

Standard fabric is our soft-touch everyday fabric at the listed price. Easy Clean is a water and pet resistant weave that wipes clean — tough on paws, claws and spills. It is a fixed £199 upgrade on any sofa or bed.

Elsmere Convertible Sofa & Pouf Collection

Elsmere Convertible Sofa & Pouf Set M77

Elsmere Convertible Sofa & Pouf Set M97

Elsmere Convertible Sofa & Pouf Set S21

Elsmere Convertible Sofa & Pouf Set S14

Elsmere Convertible Sofa & Pouf Set M84

Elsmere Convertible Sofa & Pouf Set M48

Elsmere Convertible Sofa & Pouf Set M37

FAQs